I gladly accept returns and exchanges. I want you to be happy with your purchase! Please contact me within 7 days of delivery. Returns must be received within 14 days of delivery.
RETURNS & REFUNDS - Items must be returned in their original packaging and in perfect condition. Refunds do not include my shipping costs. Return shipping costs are the buyers responsibility.
EXCHANGES - If you ordered the incorrect size ring or bracelet, decided on a different size for your hoop earrings or changed your mind in any way, you may return your item and then purchase the correct one. Returns are handled the same as above - items must be returned in their original packaging and in perfect condition. Return shipping costs are the buyers responsibility.
* Special orders, patterns, opened bath and body products and clearance items are not returnable or exchangeable.
RINGS - Ring size is best determined by having your finger sized by a professional. Most jewelry stores will do it for free. If that's not an option you can use my ring sizing chart to find your size. I also have a reusable plastic ring sizer available for purchase here.
BANGLE BRACELETS - All measurements on bangle bracelets are the inside circumference. To determine your size, hold your hand with your fingers outstretched and your thumb touching your pinky as if you were putting on a bangle. Measure the widest part of your hand with a flexible tape measure. Round up to the nearest half inch to determine your size.
To maintain the beauty of your handmade jewelry I recommend not wearing it while exercising or showering. Excess sweat and chemicals can quickly tarnish your piece. Natural oxidation will occur over time on all Sterling Silver, Brass and Copper jewelry. Wearing them often is the best way to keep them looking good. Friction from everyday wear actually helps polish the metal. If tarnish occurs, your piece can be cleaned with a jewelry polishing cloth.
Gold filled and Rose gold filled pieces will not tarnish. So, what is Gold filled? Gold filled jewelry is composed of a solid layer of gold (typically constituting at least 5% of the item's total weight) mechanically bonded to a base of either sterling silver of some base metal. It has the same appearance as high carat gold. The layer of gold on Gold filled items is 5 - 10 times thicker than that produced by regular gold plating, and 15 to 25 times thicker than produced by gold electroplate.
Gift wrapping is available for $5 per item on all of my products except for digital patterns. Click here to find my listing for gift wrapping.
Special orders are welcome! Want a different combination or special size of bangle bracelets? Cuffs instead of bangles? Maybe a variation on a spinner ring that I don't have listed? A gemstone ring made just for you? Whatever your request, I'd love to talk to you about it. Email me with your ideas and we'll see what we can work out! Sometimes special order requests even lead to me carrying a new product - like my petite shawl pins.
SHIPPING & TAXES
SHIPPING - Spend $50 or more on my site and receive free First Class USPS shipping within the United States. For domestic orders under $50 and all expedited orders, shipping is calculated based on my actual costs to ship. In stock orders are shipped within 1 business day. Made to fit items are currently shipping in 1 - 3 business days.
For international shipping, visit my Etsy shop at: https://www.etsy.com/shop/ToZenAndBack
TAXES - 6% sales tax will be collected an all orders from Michigan.
Payments can be made with a credit card through Wix secure payment. I also accept PayPal. You do not have to have a PayPal account in order to pay this way. PayPal also processes credit cards.